The top performing CEOs, managers and leaders all have one thing in common: the ability to communicate well.
That means giving their teams the information they need to do their job effectively, being active listeners, encouraging and applauding involvement and, by so doing, creating committed and motivated teams that really deliver excellent results and the very best customer experience.
Research has proven that the majority of employees in most organizations prefer to receive information directly from their line manager. Organizations are therefore heavily reliant on the quality of line manager communications when it comes to transposing messages down the line to employees. In any management population the quality and style of communication varies; there will be a mix of competency levels and different approaches to the task of communicating.
The ability to communicate clearly and effectively is one of the critical core competencies for successful managers hence communication skills are essential in our business environment.
To help you understand more about how to improve your managers’ communications skills which will ultimately improve the performance of individual teams and the alignment to corporate objectives and values take a look at my TOP TEN TIPS on effective manager communication.